Testimonial for Jenn Smith, HBCE, CPD(DONA), CD(DONA)
I hired Jenn for doula services and placenta encapsulation. After I signed my contract and paid Jenn communication became difficult. I contacted Jenn at 36 weeks to try and set up our prenatal visit and received no response. I reached out at 37 weeks and Jenn finally responded and we scheduled our visit. The following day I had a placenta abruption and I had an emergency c-section. I contacted Jenn that morning and she was able to retrieve my placenta in order to do the encapsulation. Due to the emergency c-section, Jenn’s contract stated I was owed three sessions of 4 hour postpartum support. We scheduled the visits the following week on Tuesday, Wednesday, and Friday and Jenn stated she would bring my placenta pills with her to the visit. On the first day of the postpartum support service, Jenn texted me 45 minutes before she was supposed to arrive to let me know she would be running late due to a family emergency. After not hearing from Jenn for two hours, I decided to cancel the visit for that day as I was exhausted. Jenn no showed, no called for the two postpartum support services we had scheduled on Wednesday and Friday that week. I tried to contact Jenn by phone and email on numerous occasions in regards to services and receiving my pills with no success. I finally received an email from Jenn at six weeks postpartum stating she heard that I was trying to contact her and she didn't know why she had not received any of my emails or phone messages. She stated she still had my pills ready to go and that she still wanted to support me postpartum. I responded to Jenn that same day and to this day I still have not received any response from Jenn. I am now four months postpartum and still have not received my placenta pills or any doula support services from Jenn. I would never recommend Jenn Smith as a doula and I would not trust her with my child.
-Laura Vetterman
October 30, 2020
Jenn Smith, HBCE, CPD(DONA), CD(DONA)
Goodnight Bloom Doula | Dreamland Doulas
Birth Fee: $2500
Postpartum Rate: $55
