University of British Columbia

Communication for Healthcare Professionals: Navigating Challenging Conversations Across the System

Learn a four-stage framework to navigate difficult conversations. After the workshop, you’ll benefit from a 30-minute personalized coaching call and share with peers and program facilitators your insights, successes and challenges. Apply an evidence‐based model to enhance communication and partnership skills for providers across the healthcare system. Recognize common challenging communication patterns that can arise in healthcare‐related environments, leadership roles, and organizational relationships. Identify and apply the qualities of a learning conversation for the purpose of effective communication. Practice applying a structured communication approach to one’s own scenarios and cases, utilizing peer and facilitator feedback.

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