My family and I LOVED working with Joann. From the interviewing process onward, she was so thorough and very punctual. She made sure she answered every question, and was willing to have phone and face to face conversations to ensure that we were a good fit and comfortable enough to move forward and start working with each other.
She made me feel at ease as a first time mom by validating all of my question and concerns even when I thought they may have been silly. Each meeting, Joann broke down every aspect of what to expect during the pregnancy, labor, and recovery period and provided evidence based, non-biased info via reading materials and visuals for each. When creating my original labor plan, she provided the risks and benefits for each procedure and let me arrive at my own conclusion instead of swaying me with her opinion.
During labor she was a godsend. She arrived very quickly and was always there when I needed her. My labor plans changed drastically and last minute (a few times) and Joann was not judgemental and rather easy going about the changes and helped me remain positive when the changes were out of my control. She was also there to make sure I was being heard by hospital staff and my support team and that I was comfortable with each decision being made. My labor was VERY long but she made me feel it was ok to take my time and not rush along. Actually at times she was the most supportive and calm person in the room.
During my immediate recovery, she was able to capture the first few hours of my baby girl's life. This meant so much to me considering I was bed bound and didn't remember much of anything. Now, in my postpartum period, I can definitely count on her for support. I'm glad we had the opportunity to work with Joann. I appreciate all of her kind words, generosity, and support. If I decide to extend my family in the future, I will definitely work with her again!
February 21, 2020