Testimonial for Shannon Serrano, CD(DONA)
We found Shannon on doulamatch.net, liked her profile and requested a first call for screening. We loved her personality and decided to go with her. She was punctual, caring and helpful in her pre-natal visits and she assisted us with a late pregnancy 'scare' via text and phone. On the day of my delivery, once we let her know that we were headed to the hospital she promptly arrived within the timeframe anticipated, and was extremely supportive and helpful during my natural birth. I don't know how I could have done without her. Once the baby was born, she stayed around for a couple of hours and left once we were settled in the new hospital room. The surprise came after, since we basically never heard back from her after birth day. By contract (pre-paid by us) she was supposed to follow up with one or two visits, at the hospital and at home - but she simply disappeared, not fullfilling her contract duties. We were quite stunned by her behavior. We cannot think how a person otherwise courteous and passionate about her job can have such turnaround. No reason we could identify to justify it either (interaction we had during birth was kind throughout), besides the fact that I noticed she suddenly hiked her fees on her website around the birth period. In any case, she had signed a contract with us, we never negotiated down on the price and paid her ahead, so I was unsettled by her ultimate lack of professional ethics.
-Alessandra Campanaro
August 23, 2018
Birth Fee: $1000 to $2200
